Returns & Exchanges

Is the product unsuitable for your project? Is it unused and in its original packaging? You can return it free of charge within 30 days. We will issue a refund within 5 working days. This includes the initial delivery charge.

Did you receive a damaged product? We will resolve this promptly. We can send a replacement part or product. Sending photos ensures a faster solution. Please email them to [email protected] with your order number and name.

Yes, you can. Our standard returns policy applies to all orders.

Is the product unsuitable for your project? Is it unused and in its original packaging? You can return it free of charge within 30 days. We will issue a refund within 5 working days. This includes the initial delivery charge.

Please contact our customer service team. We will ask for your order number. We also require photos of the used pump. This helps us assess if a return is possible. We will also determine any depreciation value.

Exchanges are possible. However, a return and refund is the fastest solution. You can order the correct product immediately. We will process your return shipment separately.